Tagaddod is seeking a dedicated IT Helpdesk Specialist to join our IT support team. In this role, you will provide first-level technical support to our staff and address IT-related issues efficiently. You will play a vital role in ensuring that all computer systems operate smoothly and that employees receive timely and effective assistance. Your expertise in troubleshooting and problem-solving will be essential in maintaining a productive workplace.

Responsibilities

• • Respond to user-reported issues via email, phone, or ticketing system.
  • Provide basic troubleshooting for laptops, desktops, printers, and mobile devices.
  • Support user accounts and access management (e.g., password resets, profile setup).
  • Assist with setup and configuration of devices for new employees.
  • Maintain documentation of issues and resolutions in the support system.
  • Escalate unresolved or complex issues to Tier II support when necessary.
  • Track and update IT inventory when assigning or receiving devices.

Requirements

• • Bachelor’s degree in IT, Computer Science, or a related field.
  • 0-2 years of hands-on experience in a helpdesk or technical support role.
  • Good understanding of Windows.
  • Basic knowledge of networking (Wi-Fi, LAN, IP addressing).
  • Strong communication skills and a problem-solving mindset.
  • Ability to stay calm and helpful under pressure.

Preferred Qualifications:

• Experience with Google Workspace or Microsoft 365.
• Familiarity with a ticketing system (e.g., Freshdesk, Jira, or Zendesk).
• Eagerness to learn and grow in a fast-paced environment.