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Urban Ridge Supplies career site
United Arab Emrirates

Senior Associate, Customer Relations - Tilal Al Ghaf

JOB TITLE

Senior Associate, Customer Relations - Tilal Al Ghaf | MAF Properties | UAE Portfolio

Role Summary

To support the Customer Journey Service from signing of the Sales and Purchase Agreement to property handover and post-handover operations including managing of defects liability period, complaints and queries at any point of the customer life cycle.

ROLE PROFILE

  • Client Relationship Management: Acts as the main liaison with clients before and after handover, handling communication, service, and operational needs.
  • Pre-Handover Activities: Coordinates project completion communications, leads status calls, ensures timely issue resolution, and prepares handover packs.
  • Handover Coordination: Manages handover appointment scheduling, oversees key handover logistics, and ensures proper documentation and payment processing.
  • Complaint and Risk Management: Tracks and addresses client complaints promptly and handles overdue customer cases, including defaults and terminations.
  • Title and Mortgage Administration: Facilitates title deed transfers and mortgage processes for both off-plan and ready properties.
  • Post-Handover Support: Oversees the defects liability period and engages residents through events and community activation efforts.
  • Data and Process Integrity: Collaborates with data teams to ensure customer data accuracy and adheres to internal workflow processes.
  • Performance Monitoring & CRM Initiatives: Conducts client feedback surveys, monitors call center performance, escalates major concerns, and identifies CRM improvement opportunities.

Requirements

  • Customer Journey Understanding: Should grasp the complexity of the property life cycle and customer experience.
  • Communication Skills: Must have excellent written and verbal communication in both English and Arabic, with strong interpersonal abilities to build relationships.
  • Customer Service Excellence: Demonstrates exceptional customer service, patience, and professionalism in handling complaints and unexpected situations.
  • Work Ethic & Accountability: Able to work under pressure, is results-driven, takes initiative, and shows a strong sense of ownership over assigned tasks.
  • Organizational Skills: Possesses good planning and prioritization skills to manage multiple responsibilities efficiently.
  • Qualifications & Experience: Holds a Bachelor's degree or diploma with a minimum of 3 years’ relevant experience, ideally within the Middle East

Job Id: 8BQs7LnWd6t/pywM2/VtmABFPd9YymONtHrjUhatuu7qK+/NKAnT37bIHaRgu04wLsihuBBoouEuMD87jSCSbpSPUdUvf65k75d/B/3DHJzyzA8fn6X6fY+six1T4KzboOKhYIqc6Dylg6T7NyoV7KGHmAZ3EU/SVePYjP6NWrzohiReOC86zzXPCUYGMmck
Locations
United Arab Emrirates

About Urban Ridge Supplies

Urban Ridge Supplies is a leading provider of durable, high-performance piping solutions in Karachi. We supply all types of pipes from PVC and HDPE to GI and steel meeting the demands of every sector with reliability and precision.Whether you're building homes, factories, or infrastructure, we ensure your piping needs are met with quality materials and professional service.

Founded in 2021
Co-workers 10
Turnover $500,000
United Arab Emrirates

Senior Associate, Customer Relations - Tilal Al Ghaf

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