• Serve as the trusted advisor and primary liaison for assigned customer accounts.
• Build and maintain strong, long-lasting relationships with key stakeholders.
• Identify upsell and cross-sell opportunities based on customer needs and usage trends.
• Collaborate with the sales team to renew and grow account revenue.
• Manage contract renewals and negotiate terms to retain and expand business.
• Responsible for a proper handover to delivery and project management teams.
• Monitor usage metrics and proactively address any engagement or satisfaction issues.
• Ensure customers get maximum value from the software to support retention.
• Maintain accurate account plans, activity logs, and forecasting in CRM tools (e.g., Salesforce, HubSpot).
• Track account health and flag risks early for mitigation.
• Solution selling & value driven offerings that align with clients’ priorities.
• Provide feedback to product and marketing teams based on client insights.
• Own the sales cycle from deep discovery and assessment to closing.
• Validate needs, budgets, timelines, stakeholders’ matrix, and buying processes.
• Drive alignment between client expectations and technical delivery scope before contract signing.
• Execute land-and-expand strategies in collaboration with the SDR and Solution team.
• Acting as the contact point for client satisfaction-related escalations.
• Act as the second line of responsibility after the finance team in ensuring timely collections and follow-up on payments.
• Communicate professionally with the client regarding pending dues without jeopardizing the long-term relationship.
• Aligning on pricing, margins and discounts with technology vendors and partners.
• Obtain the needed approvals for financial offers and quotations.

Requirements

Required Education and Experience:

• Bachelor's degree in Business, Information Systems, or a related field.
• 4–6 years of experience in account management, customer success, or B2B software sales ideally within KSA or GCC.

• Familiarity with government procurement or large enterprise buying processes.
• ITSM, Low-Code, DevOps, EDM, APM, etc.
• Salesforce, HubSpot, or similar
• Stakeholder management, conflict resolution, executive presentations
• Value-based selling, ROI demonstration, growth planning

Soft Skills:

• Client-first mindset with strong emotional intelligence.
• Proactive, resourceful, and results-driven.
• Able to manage multiple accounts and priorities effectively