Egypt
Customer Support Manager
Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience
An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.
Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
️ Time zone: From 3:00 to 11:00 AM PST
Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.
Key Responsibilities:
Team Leadership: Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.
Support Strategy: Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.
Process Improvement: Support processes will be assessed and refined for maximum efficiency and impact.
Issue Resolution: Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.
Cross-Department Collaboration: Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.
Customer Feedback & Reporting: Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.
Ideal Background & Skills:
By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.
Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.
An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.
Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
️ Time zone: From 3:00 to 11:00 AM PST
Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.
Key Responsibilities:
Team Leadership: Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.
Support Strategy: Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.
Process Improvement: Support processes will be assessed and refined for maximum efficiency and impact.
Issue Resolution: Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.
Cross-Department Collaboration: Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.
Customer Feedback & Reporting: Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.
Ideal Background & Skills:
- Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.
- Demonstrated success in improving support processes and elevating customer satisfaction.
- Strong proficiency in CRM systems and support tools.
- Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
- A collaborative approach and proven ability to work cross-functionally.
-
Analytical mindset with confidence in using data to drive decisions and improvements.
By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.
Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.
Job Id: RQlsSaE8b05og6abow8lCcz7UzwzU8SsH8kcBRsyxgMup3NiLvJqB6Ef4vXnZ0uG6VBqrwy9SqYk2R87i+ej8z9gMvSFR1H8KK8qbrxz0nwe7TYxcRA+t0zbBTIkwZ58pVkjuEakPddSqe2JIu+1sg/OahSjSwpqxYHQXOggEU7Mjg==
- Locations
- Egypt
About Urban Ridge Supplies
Urban Ridge Supplies is a leading provider of durable, high-performance piping solutions in Karachi. We supply all types of pipes from PVC and HDPE to GI and steel meeting the demands of every sector with reliability and precision.Whether you're building homes, factories, or infrastructure, we ensure your piping needs are met with quality materials and professional service.
Founded in
2021
Co-workers
10
Turnover
$500,000
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