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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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Position Summary:

The Spa Receptionist is the first point of contact for all spa guests, responsible for delivering a welcoming, professional, and seamless guest experience. This role includes managing reservations, ensuring smooth front desk operations, and supporting the overall efficiency of the spa. The ideal candidate is personable, detail-oriented, and passionate about wellness and guest service.

Key Responsibilities:

• Greet all guests with warmth and professionalism upon arrival.

• Handle incoming calls and emails for spa inquiries, bookings, and confirmations.

• Schedule appointments and update the booking system accurately.

• Provide information about spa services, treatments, and retail products.

• Process payments, issue receipts, and manage daily cash handling procedures.

• Coordinate guest flow between treatment rooms and relaxation areas.

• Maintain a tidy, serene, and inviting front desk and reception area.

• Upsell treatments, packages, and retail products to maximize revenue.

• Follow all spa SOPs and safety regulations.

• Communicate effectively with therapists and other team members to ensure seamless service delivery.

• Handle guest feedback and resolve issues or escalate them appropriately.

• Perform administrative tasks such as reporting, stock tracking, and filing.

Qualifications:

• Previous experience in a spa, wellness center, or luxury hospitality front desk role preferred.

• Strong interpersonal and communication skills.

• Proficient in booking systems or spa management software (e.g., Zenoti, Book4Time, SpaSoft).

• Basic knowledge of spa treatments and wellness services.

• Professional appearance and a calm, positive demeanor.

• Fluent in English; additional languages are an advantage.

• Flexible with working hours, including weekends and holidays.