Requirements

• Act as the primary liaison between Clients, trade stakeholders, and the development team.
• Elicit, document, and prioritize business and functional requirements for risk management and Customs Single Window solutions.
• Collaborate closely and act as the Product Owner to refine the backlog and ensure alignment with strategic goals of the business.
• Support pre-sales and up-sales activities, including facilitating workshops, conducting requirements walkthroughs, and delivering solution demonstrations to stakeholders and potential clients as may be required from time to time.
• Participate in the development of Business Requirements Specifications (BRS) to guide development teams, ensuring requirements are clear, testable, and traceable.
• Analyze, document, and optimize Customs business processes, ensuring compliance with international trade standards.
• Define and validate user stories, acceptance criteria, and business rules for new features and enhancements.
• Support configuration and testing of business rules, reference datasets, and integration points.
• Coordinate UAT (User Acceptance Testing) and gather feedback for iterative improvements.
• Provide functional oversight on defect triaging, impact analysis, and prioritization of fixes/enhancements.

Benefits

• Bachelor’s degree in business administration, Information Systems, Supply Chain Management, or a related field.

• 
  At least five (5) years of experience as a Business Analyst, preferably in Customs, trade facilitation initiatives, or other government IT systems.
• Proven experience in product ownership or acting as a proxy Product Owner in agile environments.
• Familiarity with international trade standards, and compliance requirements from organizations such as WCO, WTO, and UN/CEFACT is desirable.
• A good understanding of Customs processes, risk management frameworks, and Single Window implementations.
• Experience with requirements management tools, workflow systems, and business process modeling.
• Strong stakeholder engagement, negotiation, and facilitation skills.
• Proficiency in English; additional languages such as Arabic or Urdu are an asset.
• Knowledge of project management and change control processes, with the ability to work effectively in Agile or hybrid delivery environments.
• Ability to work in cross-functional teams with geographically distributed stakeholders