·      Job Title: E-Commerce Senior Specialist

·      Reports to: E-Commerce Manager

·      Department: E-Commerce

About the Role

We are seeking a passionate and data-driven E-Commerce Senior Specialist to take our online sales performance to the next level. This role is designed for someone who thrives on analyzing data, optimizing customer journeys, and driving measurable results. You will work closely with cross-functional teams to deliver exceptional online experiences, grow revenue, and enhance our brand presence in the digital space — across our owned website and major marketplaces including Amazon, Noon, and Jumia.

Key Responsibilities

Commercial & Customer Journey Optimization

• Measure and optimize the commercial funnel to minimize the gross-to-net variance by leveraging data-driven initiatives such as price, range, and design optimization.
• Track, analyze, and improve each stage of the customer journey funnel — from website visit to final purchase — increasing throughput and conversion rates.

Website & Marketplace Management

• Oversee website merchandising and ensure optimal product range, placement, and pricing.
• Manage our product presence and sales performance on Amazon, Noon, and Jumia — including product uploads, content optimization, and campaign coordination.
• Regularly analyze product and category performance by price point to maximize revenue.
• Collaborate with the product design team to ensure we offer the right products at the right price points for our audience.

Performance Marketing & Promotions

• Execute and continuously optimize performance marketing campaigns, with the goal of eventually managing campaigns fully in-house.
• Prepare and execute an annual promotional calendar, aligned with product performance and key seasonal events.
• Monitor competitors’ product offerings and promotional strategies, turning insights into actionable business strategies.

Data, Reporting & Insights

• Deliver weekly and monthly category/product performance reports with clear recommendations and action plans.
• Maintain and update best-seller reports by brand and category, highlighting opportunities or gaps.
• Use analytics tools, Power BI, and competitive research to provide actionable insights for website and marketplace optimization.

Qualifications & Skills

• 3–5 years of hands-on experience in e-commerce operations, marketplace management (Amazon, Noon, Jumia preferred), or online merchandising.
• Deep understanding of consumer behavior and what motivates online purchasing decisions.
• Strong analytical mindset with proven ability to turn data into actionable strategies.
• Excellent communication and collaboration skills, with the ability to work cross-functionally.
• Highly organized, detail-oriented, and comfortable prioritizing in a fast-paced environment.

 

 

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