JOB OBJECTIVE:

Responsible for supervising the Boutique’s Operations to ensure a delivery of outstanding and consistent customer experience.

KEY RESPONSIBILITIES:

• Supervise overall Boutique’s operations.
• Assist Boutique Head in manage & control store expenses
• Assist in Creating periodical financial and non-financial reports for management **.
• Ensure that in store image as per Brand's guidelines and enforces implementation of visual merchandising standards.
• Enforce the company's guidelines, policies, procedures and instructions related to work .
• Ensure that Boutique’s Inventory is managed efficiently to ensure availability of merchandise and services and that it is merchandised properly, clean and well-maintained.
• Handling client- related issues and making sure all customer complaints are addressed and handled in a professional and efficient manner.
• Participate in developing the Boutiques’ staff work schedules, and ensure its implementation
• Ensure new products, new Guideline, new Policy and Procedures or any training materials are shared and properly explained to all Boutique staff.
• Ensure that any client related issue or Employee’s incompliances is escalated when needed.
• Ensure superior care and routine housekeeping procedures at all times.

REQUIRED KNOWLEDGE, QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in any relevant field.
• with at least 3 years’ experience within the sales field with at least one year in a supervisory position. Experience in Luxury Brand retail sector or watch sector will be a plus.
• Very Good Leadership skills and People management.
• Excellent communication and Interpersonal skills.
• Customer focus.
• Good attention to detail.
• Good written & spoken English & Arabic.
• Very-Good Computer Skills (MS, OS).
• High Integrity and confidentiality.

JOB CONTEXT

Operating Environment:

Job holder will work on shifting schedule in assigned Boutique, working at nights, weekends, and holidays may be necessary, also depending on the work requirement he/she may needs to work in other boutique in the same city or in any other area inside Saudi.

Communications & Working Relationships:

In case of Boutique Manager absence, the Boutique Supervisor will act as a communication point between Boutique’s staff and other departments in the company.

Framework, boundaries, problems & decision-making responsibility:

• Share custodianship of in-boutique stock with Boutique Manager
• Participates in managing the store expenses

Resolve issues faced by Staff and deal with customers complaints escalate under Boutique Manager supervision.

Job Id: O5D90iLgpICT3FtK4Tqm3iTiN3QTfaK9X6niTQWVnDDeJo80SGl/7nsZQK/CJOsYlp1E2hRHmL0MQzn2sjHtm+tTLB5+UhdZzg==