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Urban Ridge Supplies career site
Riyadh

Customer Support Agent

Abwaab | Customer Support

KSA-based only

Responsibilities

Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customers' needs and help them use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our product, sales and marketing teams

Requirements

  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work (Zendesk)
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities

Job Id: 6EufyeVg80HDI05Qu4PXu8hHWeAUkz5IgHRbVpW40msY1xzGKFRbnkGICRosL84PbKOvpjMShzYQ8Bnhv05ZZSO9hZex7//KzQ==
Locations
Riyadh

About Urban Ridge Supplies

Urban Ridge Supplies is a leading provider of durable, high-performance piping solutions in Karachi. We supply all types of pipes from PVC and HDPE to GI and steel meeting the demands of every sector with reliability and precision.Whether you're building homes, factories, or infrastructure, we ensure your piping needs are met with quality materials and professional service.

Founded in 2021
Co-workers 10
Turnover $500,000
Riyadh

Customer Support Agent

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