# Retail Store Manager (Russian Speaker) (Oakley)

**Company:** Urban Ridge Supplies
**Location:** Dubai, United Arab Emrirates

The Store Manager is responsible for managing the overall store operations, driving sales performance, ensuring operational excellence, maintaining customer service standards, and leading the in-store team. The role requires a dynamic leader with a deep understanding of retail KPIs, people management, inventory control, and local compliance standards. The position is accountable for profitability, store performance, and team engagement.

**KEY RESPONSIBILITIES**

**1.Sales & Business Performance:**

- Drive and achieve monthly, quarterly, and annual sales targets and profit objectives.

- Monitor store KPIs including sales target, conversion rates, UPT, ATV and footfall trends.

- Identify opportunities to increase revenue through promotional strategies, upselling, cross-selling.

- Analyse sales performance data and develop action plans to address shortfalls and maximize growth.

**2. Store Operations & Compliance:**

- Ensure smooth day-to-day store operations including opening/closing procedures, cash handling, and administrative duties.

- Maintain high standards of store appearance, hygiene, safety, and visual merchandising in line with brand guidelines.

- Implement and enforce company SOPs including cash management, stock handling, refund/exchange policies, and loss prevention.

- Ensure full compliance with local labor laws, health and safety standards, and government regulations.

**3. Team Leadership & Development:**

- Lead, manage, and develop a team of Sales Associates, Senior Sales Associate, and Store In-Charge.

- Conduct regular performance reviews, one-on-one coaching, and motivational initiatives to drive staff productivity.

- Oversee staff scheduling, leave planning, and floor coverage to ensure operational continuity.

- Foster a collaborative and performance-oriented team culture, recognizing high performers and managing underperformance effectively.

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**4. Customer Experience & Service Quality:**

- Maintain a customer-first culture by ensuring staff deliver consistent, high-quality service.

- Handle complex customer issues or escalations promptly and professionally.

- Train the team in product knowledge, upselling techniques, and customer interaction etiquette.

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**5. Inventory & Merchandising Control:**

- Monitor inventory levels, identify slow-moving or fast-moving items, and take corrective actions.

- Oversee stock replenishment, stockroom organization, damage reporting, and inter-store transfers.

- Ensure 100% accuracy in stock counts and coordinate periodic audits, stocktakes, and loss investigations.

- Work with the merchandising and buying teams to ensure appropriate product mix and availability.

**6. Reporting & Administration:**

- Submit timely and accurate sales reports, manpower rosters, expense summaries, and operational checklists.

- Track key performance data and prepare monthly dashboards.

- Maintain proper records of store expenses and petty cash.

- Liaise with HR for staffing requirements, disciplinary actions, and grievances.

**Education & Qualifications;**

- Diploma or Bachelor’s degree.

- Language Proficiency in English is a must.

- Specialized Training Customer Service Excellence or Retail Sales Training (Preferred).

**Minimum Experience Store Manager:**

- Minimum 7-9 years of experience in retail, with 3-5 years in a store leadership role.

- Strong experience in high-traffic retail environments and team management is essential.

- Prior experience in fashion retail is preferred.

- Proven track record in team management, customer service, and retail sales achievement.

[Apply for this position](https://jobs.urbanridgesupplies.com/jobs/8206052-retail-store-manager-russian-speaker-oakley/applications/new)