# IT Infrastructure Engineer **Company:** Urban Ridge Supplies **Location:** Alexandria # IT Specialist – Manufacturing / Industrial **Location:** Alexandria, Egypt — Sultan Hussein Head Office & Borg El Arab Factory **Work Model:** Hybrid **Working Days:** Sunday–Thursday **Working Hours:** 8:00 AM–5:00 PM **Experience:** 3+ years ## About the Role Eshratex is looking for an experienced **IT Specialist** to join our team and manage and optimize our IT infrastructure across our **Sultan Hussein Head Office and Borg El Arab Factory**. The ideal candidate will have **3+ years of IT experience** , including **1–2 years in a manufacturing or heavy industrial environment** , with strong hands-on expertise in infrastructure, cybersecurity, ERP systems, networking, and database administration. You will play a key role in ensuring the reliability, security, scalability, and integration of our technology environment while working closely with internal teams and external technology partners. ## Key Responsibilities ### Cybersecurity & IT Resilience - Implement and continuously improve a **Zero Trust security architecture** across the organization. - Manage and monitor firewalls, network security, access controls, and other cybersecurity solutions. - Identify and mitigate IT security risks and vulnerabilities. - Develop and maintain IT resilience, backup, disaster recovery, and business continuity processes. - Ensure compliance with internal security policies and industry best practices. ### ERP & OT Integration - Oversee the optimization and administration of the company's **SAP ERP environment**. - Ensure SAP integrates effectively with relevant business functions and departmental systems. - Support the integration of **IT and Operational Technology (OT)** environments within the manufacturing facility. - Identify opportunities to improve business processes through technology and automation. - Collaborate with business and operations teams to understand system requirements and resolve technical issues. ### IT Infrastructure & Scalability - Manage and maintain the organization's IT infrastructure across the head office and factory. - Ensure the availability, performance, and scalability of servers, networks, systems, and related infrastructure. - Manage and optimize **SD-WAN** and enterprise networking solutions. - Monitor system performance and proactively address infrastructure issues. - Support the deployment and maintenance of hardware, software, and network infrastructure. ### Database Administration - Manage and maintain **SQL databases** , including performance monitoring, backups, security, and troubleshooting. - Ensure database availability, integrity, and reliability. - Support business applications that depend on SQL-based databases. ### Vendor & Technology Management - Manage relationships with **hardware vendors, software providers, and technology partners**. - Evaluate technology solutions and make recommendations based on business requirements. - Negotiate with vendors to ensure competitive pricing, service quality, and appropriate SLAs. - Monitor vendor performance and ensure systems achieve a target of **99.9% availability**. ### Business Communication & Support - Translate complex technical and cybersecurity risks into clear **business impacts and recommendations**. - Work closely with management and different departments to understand technology needs. - Provide timely technical support and communicate IT issues and solutions effectively. - Prepare reports and recommendations regarding infrastructure, cybersecurity, and technology improvements. ## Requirements ### Education - Bachelor's degree in **Computer Science, Information Technology, Computer Engineering, or a related field**. ### Experience - **3+ years of professional IT experience**. - At least **1–2 years of experience in a manufacturing, industrial, or heavy industrial environment**. - Hands-on experience managing IT infrastructure across multiple locations is preferred. ### Technical Skills - Strong knowledge of **firewall management and network security**. - Hands-on experience with **SD-WAN and enterprise networking**. - Strong knowledge of **SQL database administration**. - Experience with **SAP ERP** and enterprise system integration. - Understanding of **IT/OT integration** within manufacturing environments. - Knowledge of **Zero Trust security principles and architecture**. - Familiarity with backup, disaster recovery, and business continuity solutions. - Strong troubleshooting and problem-solving skills. ### Soft Skills - Strong analytical and problem-solving abilities. - Excellent communication and stakeholder-management skills. - Ability to translate technical concepts into clear business requirements and risks. - Strong vendor-management and negotiation skills. - Ability to work independently while collaborating effectively with cross-functional teams. - Comfortable working across both **corporate office and manufacturing environments**. ## Work Location & Schedule - **Head Office:** Sultan Hussein, Alexandria, Egypt - **Factory:** Borg El Arab, Alexandria, Egypt - **Work Model:** Hybrid between the head office and factory - **Working Days:** Sunday–Thursday - **Working Hours:** 8:00 AM–5:00 PM ## Why Join Eshratex? This is an opportunity to take ownership of a critical IT function within a manufacturing environment, contribute to the modernization of our technology infrastructure, and play a key role in strengthening cybersecurity, systems integration, and operational efficiency. [Apply for this position](https://jobs.urbanridgesupplies.com/jobs/8248939-it-infrastructure-engineer/applications/new)