# Help Desk & CAFM Coordinator

**Company:** Urban Ridge Supplies
**Location:** Doha

## Job Summary

The Help Desk & CAFM Coordinator will coordinate service requests and work orders across a large-scale **electromechanical maintenance and Facility Management project** , ensuring effective Help Desk operations and accurate use of the CAFM system.

## Key Responsibilities

- Manage daily FM Help Desk operations.

- Receive, log, categorize, assign, and monitor maintenance requests.

- Maintain accurate work-order information within the CAFM system.

- Coordinate with customers, engineers, supervisors, and technicians.

- Monitor outstanding work orders and support timely completion.

- Train users on CAFM functionality and established workflows.

- Monitor compliance with Help Desk and CAFM procedures.

- Prepare operational and performance reports.

- Analyze service issues and support fast and effective resolution.

## Requirements

- Higher education degree.

- Minimum **2 years' experience in Help Desk operations or Customer Service** within FM or a related environment.

- Previous supervisory-level experience.

- Experience using electronic work-management systems.

- CAFM experience strongly preferred.

- Good understanding of technical and non-technical FM services.

- Strong Microsoft Office skills.

- **Fluent in Arabic and English, spoken and written.**

- GCC experience preferred.

[Apply for this position](https://jobs.urbanridgesupplies.com/jobs/8280450-help-desk-cafm-coordinator/applications/new)